Telefónica & O2
Thanks to the CCM partnership; Telefónica UK/O2 now benefits from an MPS service that provides them with the latest print equipment allowing for secure, simple and cost effective printing.
- Communications out, Managed print and Print management
- Over £500k across a 5 year partnership
O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom. With over 24 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and the England rugby team.
After consultation CDIS agreed to provide an integrated managed print solution (MPS) with an on-site print room, design and print management facility. This delivered benefits to CCM clients wishing to retain these services within their own footprint.
Capita's business analysts completed a high level review of the four sites that had been identified by Telefónica UK/O2 (Preston Brook, Leeds, Glasgow and Bury). The review concluded that migrating all print services to the CCM/ CDIS partnership would realise savings of over half a million pounds for O2 over a five year contract term. Timescales for this project were driven directly by the existing Xerox contractual arrangement which was due to expire in March 2014. The recommendations outlined how the CCM Partnership could unlock further efficiencies throughout the organisation by developing a multi-client service, delivering benefits to all of their existing customers looking to transition over such as; Npower, Marks & Spencer and Carphone Warehouse.
This partnership is delivering a range of benefits to Telefónica UK/O2 including:
- Clarity and control
Visibility of print usage and a controlled print environment through swipe card technology.
- Increased productivity
Guaranteed average 4 hour onsite response and 98% uptime for Capita managed devices.
- Greener working
Significant reduction in waste by reducing the number of devices and driving down paper use.
- Worry free print consumables:
All consumables are now managed by CDIS’s managed print division meaning every printer is selected for its best in class quality and efficiency, consumables are ordered automatically when supplies are low so you are never without tonner, paper or ink.
- Comprehensive managed print solution
- Rationalisation and significant reduction in printers
- Governance, control and reporting
- High quality, high speed print production devices
- Better working practices for over 8,000 employees
- Lower carbon footprint
- A scalable, flexible integrated solution
- Single View
- Best Value to CCM partners
- Continuous innovation